Six tips for how you can help:

1. Regularly check our website for updates.

2. Do not take any recycling to the Household Waste Recycling Centre on Docks Way.

It is closed. A trip to dispose of waste or recycling is not defined by the Government as an essential journey.

3. Do not take clothes and other items to charity shops.

These are now closed. Please do not leave donations on their doorsteps. Reusable clothes may be placed in your blue box. If you are taking the opportunity to do a clear out wait until the crisis is over.

4. Avoid doing big clear-outs.

This creates more rubbish and recycling for our workers to collect. Please hold onto large items, such as furniture, until the outbreak has subsided.

5. Minimise the amount of rubbish, recycling and food waste you produce.

Every bit we can reduce will make a real difference to maintaining a good collections service for everyone.

Find tips for reducing food waste here,

Re-use or find another use for things you might otherwise throw away. For instance, use plastic tubs with lids to store leftovers in the freezer, or cut up old sheets and towels to use as dusters and cleaning cloths.

6. Do not burn your waste.

This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in call outs due to garden fires.


The safety of both our staff and residents is our highest priority.

We are following government and waste industry guidelines regarding safe working practices for our staff.

As safety advice changes we are regularly updating our staff to minimize the risk of infection.

To help us with your recycling …

Do not put tissues into your recycling as they cannot be recycled. 

Disinfect your bag, bin, box and caddy handles before and after you touch them. 

Put out your bags and boxes out the evening before your collection is due, as collection times may change during this period.

Keep your distance when our workers are collecting your waste and recycling. 

Wash your hands thoroughly after handling and disinfecting your bags, bins, boxes and caddies. 

Put wipes, cloths, gloves, etc. used for cleaning your bags, bins, boxes and caddies into your non-recyclable waste bin or bag, as these can’t be recycled.

Recycling and waste collection staff are key workers – keep them safe.

Recycling collections remain the same as normal.

You can order food bag here.

You can order replacement boxes and bags here.

You can report a missed collection here.


  1. Sarah

    Hello, I just need to know what I’m supposed to do with excess cardboard? Due to the current situation we’re ordering more items online so we have a lot more cardboard and some large boxes that don’t fit in the recycling box. I have condensed all these down to one larger box. In the past I have always left larger boxes next to my recycling box and they have always been taken. But for the past 2 weeks these have just been left.

    • Waste Savers

      Sorry to hear this but we still have to apply our cardboard policy of green box plus the equivalent to the side for each household. Link here … This is due to capacity on our trucks – our tonnages for cardboard have gone up since the lockdown and everybody is in the same boat I’m afraid. It’s best to fold larger boxes rather than leave them for two reasons: 90% of the time people leave polystyrene in them and we cannot recycle this (and if we took it out it would blow away); and the door on our trucks are only a certain size. Sorry i can’t be more help but they should take the green box plus equivalent each week.