Privacy Policy
Who we are
Wastesavers are a Charity based in South Wales. We run recycling, reuse and education services.
Here at Wastesavers we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. For example we may take your name, address and telephone number, if you request additional recycling containers or if you are booking in a bulky furniture collection. We treat the data you give us confidentially.
Wastesavers will make sure that all the personal data you give us is;
1: Treated in a fair and transparent manner
- Collected for a specific purpose and not used for anything else
- Only kept for the minimum amount of time
- Kept up to date or erased or rectified if you tell us its inaccurate
- Kept safely to avoid loss, destruction, damage or theft
Recycling Services
When you call us, email us or use direct messaging via social media to discuss our recycling services (whether to order a recycling container, to request an assisted collection or to register a complaint) your data will be used only for the purpose you give it. We will not pass your details onto anyone else. Sometimes we have to report to other organisations about our performance (for example about the number of complaints we get), but when we do this we remove all personal data that could identify you from this data.
Furniture Reuse
When you call us to arrange a furniture collection, we will take personal details from you. This is with your consent. We may also ask you whether or not you would like to donate an additional amount through Gift Aid. When you ‘gift aid’ a donation it means we are able to reclaim some tax back from HMRC on your donation. This will mean passing your details onto HMRC who will process this claim. When this happens we will write to you with information about this. We will only do this if you give us permission to do this by signing a document when we visit your home to collect furniture. We will not use this data for any other purpose and we will not pass this onto anyone other than the HMRC.
Marketing and Research
We do not and will not collect personal data for marketing purposes unless you give us express permission to do so.
CCTV
All our shops, our head office and our vehicles have CCTV on them to record the activities taking place. This information is used when monitoring performance, when we have reports of missed collections and when an incident or accident occurs. We will only use this data when an incident prompts us to take action. We may pass this information to the police.